Terms of service

TERMS OF SERVICE

1. Overview

These Terms of Service govern your use of the Tavellum Beauty website and your purchase of products from us.

Throughout these Terms, “we”, “us” and “our” refer to Tavellum Beauty.

By accessing our website or placing an order with us, you agree to these Terms of Service, together with our Privacy Policy, Returns & Refund Policy and Shipping Policy.

2. About Tavellum Beauty

Tavellum Beauty is a UK-based online retailer specialising in skincare and beauty products.

Website: tavellumbeauty.com
Customer service: hello@tavellumbeauty.com

3. Products

We make reasonable efforts to ensure that product descriptions, images and other information on our website are accurate.

Colours and packaging may appear slightly different depending on your device or where a manufacturer updates its packaging.

Product availability may change without notice.

Nothing in these Terms affects your statutory rights under UK consumer law.

4. Orders

When you place an order, you are making an offer to purchase the products in your basket.

We may refuse or cancel an order where reasonably necessary, for example because:

* a product is unavailable;
* there is an obvious pricing or listing error;
* payment cannot be authorised;
* we reasonably suspect fraud or misuse.

If we cancel an order after payment has been taken, we will refund the relevant amount.

5. Prices and Payment

Prices are shown in pounds sterling (GBP) unless otherwise stated.

The price charged will be the price shown at checkout when you place your order.

Any applicable delivery charges will be shown before you complete your purchase.

Payment must be successfully authorised before an order can be processed.

6. Shipping and Delivery

Delivery options, estimated delivery times and applicable charges are set out in our Shipping Policy and at checkout.

We will take reasonable steps to deliver your order within the stated timeframe.

Unless a different delivery period has been agreed, UK consumer law generally requires goods to be delivered without undue delay and within 30 days of the contract being entered into. 

Risk in the goods remains with Tavellum Beauty until the goods are delivered into your physical possession, or into the possession of a person identified by you to receive them, except where UK law provides otherwise. 

7. Returns, Cancellations and Refunds

Your rights to cancel an online order, return eligible goods and receive refunds are explained in our Returns & Refund Policy.

For most distance sales of goods, consumers have a 14-day cancellation period beginning after the goods come into their physical possession, subject to applicable exceptions. 

Where a valid cancellation applies, returned goods must normally be sent back within 14 days after you tell us you wish to cancel. 

Your statutory rights in relation to faulty, damaged or misdescribed goods are not affected.

8. Skincare and Cosmetic Products

Please read product labels, ingredient information and usage instructions carefully before use.

If you have known allergies or sensitivities, you should check the ingredient list before using a product.

Individual results may vary and skincare products are not intended to diagnose, treat or cure medical conditions unless expressly stated otherwise.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

9. Limitation of Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or restricted. 

We do not seek to exclude or restrict any statutory rights you have as a consumer.

Any limitation or exclusion of liability in these Terms will apply only to the extent permitted by law. UK consumer contract terms must be fair, transparent and must not create a significant imbalance to the detriment of the consumer. 

10. Website Use

You must not use our website for unlawful, fraudulent or malicious purposes.

You must not attempt to interfere with the operation or security of the website or misuse our content, systems or services.

11. Intellectual Property

The Tavellum Beauty name, branding, website content, graphics and original materials are owned by or licensed to Tavellum Beauty unless otherwise stated.

Third-party brand names, product names and trademarks remain the property of their respective owners.

You may not reproduce, distribute or commercially exploit our original website content without permission.

12. Third-Party Services

Our store is hosted by Shopify and may use third-party payment, delivery and technology providers.

Your use of third-party services may also be subject to those providers’ own terms and privacy policies.

13. Privacy

We process personal information in accordance with our Privacy Policy.

Please refer to the Privacy Policy available on our website for more information about how personal data is collected, used and protected.

14. Changes to These Terms

We may update these Terms from time to time.

Changes will apply from the date the revised Terms are published on our website and will not affect rights that arose before that date.

15. Governing Law

These Terms are governed by the applicable laws of the United Kingdom.

If you are a consumer, you retain any mandatory legal protections available to you in the part of the UK where you live.

16. Contact

If you have any questions about these Terms, please contact:

Tavellum Beauty
Email: hello@tavellumbeauty.com