Refund policy

Returns & Refund Policy

We want you to be happy with your Tavellum Beauty order.

Change of mind

If you change your mind, you have 14 days from the day you receive your order to notify us that you wish to cancel and return the item. 

To be eligible for a change-of-mind return, the item must be unused, unopened, in its original packaging and in a condition suitable for resale.

For hygiene and health-protection reasons, sealed skincare or cosmetic products that have been opened or unsealed after delivery may not be eligible for return, unless they are faulty, damaged or not as described. 

To request a return, contact us at hello@tavellumbeauty.com before sending anything back. We will provide return instructions and the appropriate return address.

Once you tell us that you wish to cancel, you must normally send the goods back within 14 days. Unless we agree otherwise, the customer is responsible for the direct cost of returning change-of-mind items. 

Damaged, faulty or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, incorrect or not as described, contact us as soon as possible at hello@tavellumbeauty.com.

Your statutory rights are not affected by this policy. Under the Consumer Rights Act 2015, consumers may have a 30-day short-term right to reject faulty goods in qualifying circumstances. Tavellum Beauty will cover reasonable return costs where goods are rejected because they are faulty or do not conform to the contract. 

Refunds

Once we receive your return, or receive evidence that you have sent it back where applicable, we will process the refund in accordance with UK consumer law. Refunds will normally be made to the original payment method. 

If the value of an item has been reduced because it has been handled more than reasonably necessary to inspect it, we may make an appropriate deduction from the refund where permitted by law. 

Contact

For any return or refund questions, please contact:

Tavellum Beauty
hello@tavellumbeauty.com