Shipping policy
SHIPPING POLICY
Order Processing
Orders are normally processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or UK bank holidays will normally be processed on the next working day.
UK Delivery
Tavellum Beauty currently offers the following delivery options within the United Kingdom:
Standard Delivery — £4.99
Estimated delivery: 3–5 business days
Free Standard Delivery
Available on UK orders of £50 or more.
Express Delivery — £6.99
Estimated delivery: 1–2 business days
Delivery estimates are shown at checkout and may occasionally be affected by courier delays, severe weather, seasonal demand or other circumstances outside our reasonable control.
Order Tracking
Where tracking is available, tracking information will be sent to the email address provided with your order once your parcel has been dispatched.
Delivery Address
Please make sure your delivery address is complete and accurate before placing your order.
If you notice an error after placing your order, contact us as soon as possible at hello@tavellumbeauty.com. We cannot guarantee that an address can be changed once an order has been dispatched.
Delivery Responsibility
Tavellum Beauty remains responsible for the goods until they are delivered into your physical possession, or into the possession of a person you have identified to receive them, except where UK law provides otherwise.
If your order has not arrived within the expected delivery timeframe, please contact us and we will investigate with the relevant delivery provider.
Damaged or Incorrect Deliveries
Please inspect your order when it arrives.
If your parcel or products arrive damaged, defective, or if you receive the wrong item, contact us as soon as possible at hello@tavellumbeauty.com.
Please include your order number and photographs of the parcel and affected products where possible so we can investigate quickly.
EU and International Delivery
EU and international delivery rates may be configured on our website, but availability depends on the countries and regions currently enabled for sale at checkout.
Where international delivery is available, the applicable shipping charge and estimated delivery time will be displayed before you complete your order.
International customers may be responsible for applicable import duties, taxes, customs charges or local fees imposed by the destination country.
Delivery Times
Where no specific delivery period has been agreed, UK consumer law generally requires goods to be delivered without undue delay and no later than 30 days after the contract is entered into.
Contact
For questions about shipping or delivery, please contact:
Tavellum Beauty
hello@tavellumbeauty.com